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Terms and Conditions

Comstockerecart Solutions is under the ownership of COMSTOCKER ECART SOLUTIONS PRIVATE LIMITED ("we," "us," or "our"). Our goal is to provide the most optimal user ("you," "your") experience. By accessing and using our services, you agree to comply with these Terms and Conditions. This agreement outlines your rights and responsibilities while engaging with our platform. Continued usage indicates your acceptance of the rules and practices detailed herein. If you do not accept any part of these terms, you must refrain from using the service. This agreement forms a binding contract between you and the service provider. The service reserves the right to review and update terms periodically. Your continued use after changes implies consent to the revised terms.

Creating an Account

To access our services, users are required to create a valid account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials. Any activity occurring through your account will be considered authorized unless reported otherwise. Users must ensure the information provided is current and correct. We reserve the right to verify details at any point to prevent fraud or misuse. Failure to comply may result in restriction or suspension of access.

Access by Authorized Individuals Only

Accounts must be used solely by the registered individual or entity. Sharing credentials or allowing unauthorized users to access your account is strictly prohibited. You are accountable for all actions taken through your account, whether performed by you or someone you have permitted. If you suspect unauthorized use, you must notify us immediately. We reserve the right to disable access in case of suspected breaches. You may be held liable for losses or damages resulting from unauthorized use.

Description of Our Services

Our platform enables digital payment facilitation and related services between registered users and their customers. We provide a secure and efficient infrastructure to manage online transactions. All transactions are subject to the applicable guidelines and approval processes. We strive to ensure service availability but cannot guarantee uninterrupted access at all times. Enhancements or modifications to the service may be introduced periodically. Users will be notified of significant changes that affect usage or functionality.

Charges and Associated Fees

Certain services may be subject to applicable fees, which will be communicated clearly before usage. By using the service, you agree to pay all applicable charges, including any transaction-related costs. These fees are non-refundable unless explicitly stated otherwise. We reserve the right to revise pricing structures with prior notice. Continued use of the service post any revision indicates acceptance of the new fee terms. All charges are exclusive of any applicable taxes or levies, which shall be borne by the user.

Handling of Transactions

Our service acts as a facilitator for digital payments and does not hold funds on behalf of users. All transactions are processed in accordance with standard protocols and applicable regulations. Users are responsible for ensuring the accuracy of payment details shared on the platform. We do not guarantee the completion of a transaction if errors or disruptions occur on the part of the user or recipient. Transaction histories may be accessed via the user dashboard. Processing times may vary depending on the type of transaction and verification steps involved.

Protection and Security Practices

We implement industry-standard measures to safeguard user information and transaction data. This includes data encryption, secure servers, and continuous monitoring to detect threats. However, users are also responsible for using strong passwords and maintaining device security. While we strive for robust protection, no digital system is entirely immune to risks. Any breach or suspicious activity must be reported promptly. We are committed to investigating and resolving security incidents to the best of our ability.

User Duties and Conduct

Users must ensure lawful use of the service at all times. It is your responsibility to provide accurate information and keep your account secure. Activities that disrupt the functioning of the service or violate legal norms are strictly forbidden. You must not impersonate others or misrepresent your identity. Cooperation in compliance procedures, including document verification, is mandatory. Failure to adhere may result in temporary or permanent suspension of services.

Restricted Uses

The service must not be used for illegal, harmful, or fraudulent purposes. This includes activities such as money laundering, phishing, or transactions linked to prohibited goods and services. Attempts to tamper with the platform’s functionality or security will lead to immediate action. Use of automated tools, bots, or scrapers without consent is not permitted. We reserve the right to investigate and report any suspicious behavior to relevant authorities. Engaging in any such activities may lead to legal consequences.

Ownership of Content and Technology

All proprietary content, software, designs, and technology used on the platform are owned or licensed by us. Users are granted a limited, non-transferable right to access and use the services as per the terms outlined. Copying, modifying, or distributing platform materials without authorization is prohibited. Any suggestions or feedback provided by users may be used to enhance the service without obligation or compensation. Unauthorized use of our intellectual property may result in legal action.

Keeping Your Data Safe

We prioritize the protection of personal and transactional data shared on our platform. Our data handling practices comply with prevailing regulatory standards and aim to ensure confidentiality. Sensitive data is encrypted during storage and transmission. Regular audits and checks are performed to identify and mitigate vulnerabilities. Users are advised not to share login credentials or personal data unnecessarily. In case of any breach, we will take necessary actions as per our data protection policy.

Privacy Commitment

Your privacy is important to us. We collect and process data strictly to enhance your experience and deliver the services requested. Information may be shared with trusted service partners only when necessary and in accordance with applicable laws. Detailed information about how we use, store, and secure data is outlined in our Privacy Policy. By using the service, you consent to the collection and use of your data as per the stated practices. You may review, update, or request deletion of your data by contacting us.

Service Termination

We reserve the right to suspend or terminate access to the service if there is a breach of these terms or misuse of the platform. Users may also choose to close their account at any time by following the standard procedure. Upon termination, any pending transactions will be handled as per the terms in effect at that time. Data retention after account closure will follow our internal policy and applicable laws. We are not liable for any inconvenience caused due to account suspension or closure.

Limiting Our Liability

We strive to provide reliable services but do not guarantee error-free or uninterrupted operation. Under no circumstances shall we be held responsible for indirect or consequential losses arising from the use of our platform. This includes, but is not limited to, loss of data, business disruption, or financial harm due to service issues. Users acknowledge and accept the inherent risks of digital platforms. Our total liability, if any, will be limited to the extent permitted by applicable law.

Your Agreement to Cover Losses

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising out of your misuse of the service or breach of these terms. This includes legal costs and liabilities incurred due to your actions or failure to act. You are responsible for ensuring that your use of the service does not violate any applicable rules. This clause remains enforceable even after account closure or service termination. Cooperation in investigations or legal processes related to your account may be required.

Unexpected Events

We shall not be held responsible for delays or failures in service caused by events beyond our control. These may include technical issues, regulatory changes, natural occurrences, or system outages. In such situations, we will make reasonable efforts to resume operations promptly. Users acknowledge that certain events may impact the delivery or performance of services. Temporary disruption due to such conditions shall not constitute a breach of this agreement.

Applicable Laws

This agreement shall be governed by the relevant laws of the jurisdiction in which the service is provided. Users agree to comply with all applicable legal and regulatory requirements while using the platform. Any provisions deemed unenforceable by law shall be replaced with lawful alternatives that closely match the original intent. Our services and operations adhere to regulatory obligations and industry best practices. The governing law will determine the interpretation and enforcement of these terms.

Resolving Disputes

In the event of a disagreement, we encourage users to reach out through official support channels for quick resolution. If a dispute cannot be resolved informally, it shall be settled in accordance with applicable dispute resolution mechanisms. Users agree to cooperate in good faith and explore amicable solutions before resorting to formal proceedings. Any legal action must be filed in the appropriate jurisdiction as defined in the governing law clause. Decisions made by relevant legal bodies shall be binding and final.

Changes to Terms and Conditions

We may update or revise these terms at any time to reflect changes in legal, technical, or business requirements. Users will be notified of significant updates via email or platform notifications. Continued use of the service after updates indicates your acceptance of the new terms. We encourage users to review this page periodically to stay informed. Your responsibility is to stay updated on any changes that may affect your usage rights or obligations.

How to Reach Us

For any questions, concerns, or feedback regarding these terms, users may contact our support team through the details provided on the website. We aim to respond promptly and assist with any issues related to service use, account management, or policy clarifications. Contact information, including email and support hours, is listed in the “Contact Us” section of the platform. We are committed to providing timely and helpful responses.