We are committed to ensuring a transparent and fair refund process for all users of our platform. Refunds are governed by specific criteria, timelines, and approval procedures outlined in this policy. Any refund will be processed only after thorough verification of the request and the transaction in question. This policy is designed to maintain the integrity of our service and protect all parties involved in digital transactions. By using our services, you acknowledge and agree to the terms stated in this Refund Policy. We reserve the right to revise these terms from time to time, and users are encouraged to stay updated. Please note that it will take 5 to 7 business days to process your refund.
Refund requests must be submitted through the official channels provided on our platform. Users should include relevant transaction details, such as the transaction ID, date, and reason for the request. Incomplete or inaccurate information may delay processing or lead to rejection. Once submitted, each request is carefully evaluated by our support team. Submitting a refund request does not guarantee approval, and all decisions are subject to internal review processes. We may contact you for additional details if required.
Refunds may only be issued under specific circumstances, such as duplicate payments, technical errors, or verified unauthorized transactions. Requests made for reasons outside our stated criteria may not qualify. Users must ensure their accounts are in good standing to be eligible. Refunds will not be granted if the transaction was successfully processed and the service delivered as intended. We reserve the right to assess the validity of each claim on a case-by-case basis.
Cancellations may be allowed before a transaction is processed or completed. If a user cancels a transaction within the permitted time window, a refund may be initiated based on the eligibility criteria. Once a transaction is processed and settled, cancellations are not guaranteed. Certain services may be non-cancellable due to their nature or technical constraints. Users are advised to review the cancellation terms before initiating any transaction.
In case of a dispute, users must notify us through the proper grievance or dispute form available on our website. The dispute should be raised within a defined period from the date of the transaction. We will review the matter and may contact both parties involved for clarification. If the issue falls within our scope, we will attempt to resolve it in a timely and fair manner. For matters outside our control, we may guide you on the next steps, such as contacting the concerned financial institution.
Chargebacks initiated without first contacting us may lead to delays or denial of resolution. We encourage users to reach out to us directly before taking action through their financial institution. In case a chargeback is filed, we will provide all relevant documentation to support the validity of the transaction. Unwarranted or fraudulent chargebacks may result in service suspension. All chargebacks are subject to the terms agreed upon at the time of transaction.
Once a refund is approved, it is usually processed within a specific time frame, depending on the payment method used. While we strive for quick resolution, external factors such as banking channels may affect actual credit timelines. Users will be notified once the refund has been initiated from our end. In case of delays, you may contact our support team for further assistance. We aim to complete most refunds within the standard industry time limits.
Only specific types of transactions qualify for refunds, including technical errors, multiple deductions, or unauthorized transactions that are verified. Service-related dissatisfaction or non-usage of the service may not constitute grounds for a refund unless clearly stated in service-specific terms. Each request is carefully examined to determine its legitimacy. Supporting documents or screenshots may be required to validate your claim. The final decision rests with the refund evaluation team.
Approved refunds will be credited using the same payment method originally used for the transaction. In cases where the original method is unavailable, alternative arrangements may be discussed with the user. Refunds are not issued in cash and are strictly routed through secure banking or digital payment channels. You will receive confirmation once the refund has been successfully processed. Please allow some time for the amount to reflect in your account.
Refunds are processed only when all conditions outlined in this policy are met. These include, but are not limited to, eligibility checks, correct documentation, and confirmation of transaction details. If any condition is not fulfilled, the request may be rejected without liability. Refunds will not be considered for transactions that have been completed and confirmed by the user. We may refuse multiple refund claims for the same transaction or user.
Certain service fees, processing costs, or charges for value-added services may be non-refundable. These fees are clearly communicated before the user confirms the transaction. If a transaction fails after partial processing, only the refundable portion may be returned. We do not entertain refund claims for fees categorized as non-reversible or administrative. Users should review all terms before proceeding with any transaction.
Subscription-based services may be eligible for refunds only if the request is made within a defined period after the renewal date. Refunds will not be provided for partial use of the subscription or failure to cancel before renewal. Users are responsible for managing their billing cycles and cancellation timelines. If applicable, a one-time refund may be granted as a courtesy, but repeat requests will not be entertained.
Partial refunds may be issued in cases where only a portion of the service was delivered or if a specific component failed. The refunded amount will be calculated based on the unused or disputed part of the transaction. Approval of partial refunds is subject to detailed review. Users must clearly mention the portion of the transaction in question. Supporting evidence may be required for assessment.
In some cases, a nominal processing fee may be deducted from the refund amount. This fee covers administrative costs or bank handling charges incurred during the transaction. The fee will be disclosed to the user before the refund is finalized. No hidden charges are applied. We ensure transparency in communicating any deductions.
Our customer support team is available to assist you with any refund-related queries or concerns. Users can raise a ticket or contact us through the official support form on our website. We aim to resolve all refund issues with fairness and promptness. Each request is handled with care, and we strive to keep users informed throughout the process. Support may request additional documents or information to resolve your case.
Refund-related communication can be initiated through support@comstockerecartsolutions.com. Users should retain their transaction reference number for quicker assistance. We recommend using the official communication channels listed on our platform to ensure secure handling of requests. Avoid sharing sensitive information over unofficial mediums.
We may revise this Refund Policy from time to time to reflect changes in regulations, services, or user feedback. Updated policies will be published on our website with a revised date. Users are encouraged to review the policy periodically to stay informed. Continued use of our services after such changes constitutes acceptance of the updated terms.
If you have any questions about this Refund Policy or wish to inquire about a specific refund, please contact us using the details provided on our website. Our team is here to help you with accurate information and timely responses. For sensitive matters, please use secure channels to ensure privacy.
We provide innovative payment solutions designed to make every transaction smooth and secure. Our mission is to bridge businesses and customers with reliable, real-time payment experiences.
COMSTOCKER ECART SOLUTIONS PRIVATE LIMITED
Ground, Shop No 07 A Wing, S No 78/8,Plot No 9,10,11, Trimurti Chs, Kulgaon, Behind Saibaba Temple, Rameshwadi, Ambarnath, Thane, Maharashtra, 421503.
